1.Overview
inSylos Group ("inSylos", "we", "us") provides software development services and B2B SaaS products. This policy outlines the conditions under which refunds or credits may be issued for payments made to inSylos and its associated products. By purchasing any inSylos product or service, you agree to the terms below.
2.SaaS Subscription Plans
Subscriptions to inSylos products (including inSylos Pro, ShowShield, Axis26, MyStudyGate, and any other hosted products) are billed on a recurring basis.
- Monthly subscriptions may be cancelled at any time; no refund is issued for the remaining unused portion of the current billing period.
- Annual subscriptions cancelled within 14 days of the initial purchase date are eligible for a full refund. Cancellations after 14 days are not refundable; service continues until the end of the billing period.
- Upgraded or downgraded plans take effect at the next billing cycle. Pro-rated credits may be applied at inSylos's discretion.
3.Professional & Development Services
Payments for custom software development, consulting, or project-based engagements are governed by the terms of the applicable Statement of Work (SOW) or service agreement. In the absence of a specific agreement:
- Deposits and milestone payments are non-refundable once work on that deliverable has commenced.
- If inSylos fails to deliver an agreed milestone within a mutually confirmed timeline, a partial or full refund for that milestone may be issued at inSylos's discretion.
- Disputes must be raised in writing within 7 business days of a milestone delivery.
4.Exceptional Circumstances
Refunds outside the standard windows above may be considered on a case-by-case basis in the following situations:
- Documented technical failure on inSylos's part that renders the product or service unusable for an extended period.
- Accidental duplicate charges or billing errors — these will always be corrected promptly.
- Force majeure events or regulatory changes that prevent service delivery.
Approved refunds are processed within 7–14 business days and returned to the original payment method. inSylos does not issue cash refunds for payments made via wire transfer; an account credit will be applied instead.
5.Non-Refundable Items
The following are not eligible for refunds under any circumstances:
- One-time setup fees
- Consumed API or usage-based credits
- Custom domain or third-party costs passed through to the client
- Completed deliverables accepted by the client
- Payments made under promotional or discounted pricing
6.How to Request a Refund
To initiate a refund request, contact us at billing@insylosgroup.com. Include your company name, invoice number, payment date, and reason for the request. We aim to respond within 2 business days.
7.Governing Law
This policy is governed by the laws of the Arab Republic of Egypt. Any disputes arising from refund requests that cannot be resolved directly shall be subject to the jurisdiction of Egyptian courts. inSylos reserves the right to update this policy at any time; changes will be posted on our website with a revised effective date.