1.Introduction
Welcome to inSylos Group ("inSylos", "we", "us", or "our"). inSylos is a software development and multi-product B2B SaaS company headquartered in Egypt, building technology products and platforms across multiple verticals including education technology, trade show security, hospitality, sports management, and the creator economy.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, use any of our platforms or services, or otherwise interact with us. Our portfolio currently includes:
- MyStudyGate — a study abroad platform for Egyptian and regional students
- ShowShield — a trade show fraud prevention SaaS platform (showshield.io)
- Axis26 — a white-label hotel booking portal
- Sports Hub — a football academy management application
- Vyve X / Klyps — a MENA-focused creator economy marketplace and talent platform
- inSylos Pro, inSylos Works, inSylos Cloud, and inSylos Network — B2B productivity and infrastructure tools
By accessing or using any inSylos website or service, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our services.
2.Information We Collect
2.1 Information You Provide Directly
We collect information that you voluntarily provide when you:
- Register for an account on any inSylos platform
- Submit a contact form, inquiry, or support request
- Subscribe to newsletters or marketing communications
- Apply for a job or partnership opportunity
- Complete a profile on any of our products (e.g., student profile on MyStudyGate, vendor or exhibitor profile on ShowShield, academy profile on Sports Hub, creator profile on Klyps)
- Participate in surveys, promotions, or events
This information may include your name, email address, phone number, country of residence, professional role, company name, academic background, and any documents you upload (such as university certificates or identity documents where required by a product).
2.2 Information Collected Automatically
When you use our websites and applications, we may automatically collect:
- Device information (browser type, operating system, device identifiers)
- IP address and approximate location
- Pages visited, links clicked, and session duration
- Referral source and search queries leading to our platforms
- Error logs and crash reports
We use cookies, web beacons, and similar tracking technologies to collect this information. You may configure your browser to reject cookies, though some features may not function correctly as a result.
2.3 Information from Third Parties
We may receive information about you from third-party partners, including:
- Authentication providers (if you log in via Google or other OAuth services)
- Payment processors (transaction status; we do not store full card details)
- Analytics platforms (aggregated behavioural data)
- Integration partners connected to our products
3.How We Use Your Information
We use the personal information we collect for the following purposes:
- Providing and operating our platforms and services
- Creating and managing your account
- Processing transactions and communicating about orders or subscriptions
- Personalising your experience (e.g., matching students to relevant study destinations on MyStudyGate, surfacing relevant creator opportunities on Klyps)
- Sending transactional emails and in-app notifications relevant to your use of our services
- Sending marketing communications where you have opted in
- Conducting fraud prevention and security monitoring (a core function of ShowShield and applicable across all our products)
- Analysing usage trends to improve our products
- Complying with legal obligations
- Responding to your enquiries and support requests
We do not sell your personal data to third parties for their independent marketing purposes.
4.Legal Bases for Processing
Where applicable privacy law (including Egypt's Personal Data Protection Law No. 151 of 2020 and, where relevant, the EU General Data Protection Regulation) requires a legal basis for processing, we rely on the following:
- Contract performance — processing necessary to provide the services you have requested
- Legitimate interests — improving our products, preventing fraud, and operating our business responsibly, where these interests are not overridden by your rights
- Consent — for marketing communications and certain cookies
- Legal obligation — where processing is required to comply with applicable law
6.Data Retention
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When data is no longer required, we delete or anonymise it securely.
Users may request deletion of their account and associated personal data by contacting us at the address below. Certain data may be retained beyond account deletion where required by law or for fraud prevention purposes.
7.Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our infrastructure leverages industry-standard cloud providers (including AWS), and we apply access controls, encryption in transit, and regular security reviews to our systems.
No method of internet transmission or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. If you believe your account has been compromised, please contact us immediately.
8.International Data Transfers
inSylos is headquartered in Egypt and operates globally. Your information may be transferred to and processed in countries outside your country of residence, including Egypt, Australia, and countries where our cloud infrastructure is hosted (such as AWS regions). We take steps to ensure that such transfers comply with applicable data protection requirements.
9.Your Rights
Depending on your location and applicable law, you may have the following rights regarding your personal data:
- Access — to request a copy of the personal data we hold about you
- Rectification — to request correction of inaccurate or incomplete data
- Erasure — to request deletion of your personal data in certain circumstances
- Restriction — to request that we limit the processing of your data
- Portability — to receive your data in a structured, machine-readable format
- Objection — to object to processing based on legitimate interests or for direct marketing
- Withdrawal of consent — where processing is based on consent, to withdraw it at any time without affecting the lawfulness of prior processing
To exercise any of these rights, please contact us using the details in Section 12. We will respond within the timeframe required by applicable law (generally 30 days).
11.Children's Privacy
Our services are not directed to children under the age of 16. We do not knowingly collect personal data from children under 16. If you believe we have inadvertently collected such data, please contact us and we will promptly delete it.
Some inSylos products (such as MyStudyGate) may be used by students aged 16 and above. Where we collect data from users in this age group, we apply heightened care and, where required by law, seek parental or guardian consent.
12.Contact Us
If you have questions, requests, or concerns about this Privacy Policy or how we handle your personal data, please contact us:
inSylos Group
4th Floor, Silverstream House, 45 Fitzroy Street
London, W1T 6EB, United Kingdom
Email: build@insylos.com
Phone: +44 7401 074601
Website: insylos.com
13.Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or product offerings. We will post the revised policy on our website with an updated effective date. For material changes, we will provide additional notice (such as an in-app notification or email) where practicable. Your continued use of our services after the effective date constitutes your acceptance of the updated policy.
© 2025 inSylos Group. All rights reserved.